David Murray

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Activity overview

Latest activity by David Murray
  • David Murray created an article,

    How long will it take to receive my refund?

    Please allow up to 5 working days for a refund to appear in your account. Processing times can vary by bank and payment method.   If you have not received your refund within this time, please conta...

  • David Murray created an article,

    How do I pay with store credit?

    To make a purchase with store credit, please firstly ensure you are signed into your London Perfume Company customer account.   You will then be able to access your store credit on the payment page...

  • David Murray created an article,

    Returns Policy

    If for any reason you are unhappy with your order then please Contact Us as soon as possible.   All of our UK products are sold with a 28 day money back guarantee and must be returned to us within ...

  • David Murray created an article,

    What should I do if I have concerns about the expiry date of my item(s)?

    If you have concerns about the expiry date of an item(s), please contact us with your order number, and photos of the item, on any of the below contact methods: Contact us via our live chat Submit...

  • David Murray created an article,

    What should I do if my item has developed a fault?

    If your item has developed a fault, please contact us with your order number on any of the below contact methods: Contact us via our live chat Submit a request using our contact form Email us at s...

  • David Murray created an article,

    What should I do if I have received a damaged item(s)?

    If you have received a damage item(s), please contact us with your order number, and photos of the item, on any of the below contact methods: Contact us via our live chat Submit a request using ou...

  • David Murray created an article,

    What should I do if there are items missing from my order?

    On occasion, we may ship your order across several packages. Please firstly double check your shipping confirmation email to ensure you have checked all available tracking numbers for your order.  ...

  • David Murray created an article,

    What should I do if I have received an incorrect item(s)?

    If you have received an incorrect item(s), please contact us with your order number, and photos of the item, on any of the below contact methods: Contact us via our live chat Submit a request usin...

  • David Murray created an article,

    Will I have to pay import tax on an order to the EU?

    You will not have to pay any import tax or duty if you are an EU customer. All import tax and duty will be paid.

  • David Murray created an article,

    Will Brexit affect my delivery time to the EU?

    There may be some shipping delays related to Brexit due to the increased border restrictions.   We ship all of our EU orders with the duty paid which eases their passage through customs. This also ...